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Frequently Asked Questions
Find quick answers to common questions
How do I set up Qwiq TV?
Step-by-step guides for all devices are available on our Setup Hub. We provide comprehensive installation instructions for every supported platform.
What devices are supported?
We support Firestick, Smart TVs, Android/iOS, PC/Mac, and gaming consoles. Full device compatibility list is available on our Devices Page.
How many devices can stream at once?
Standard plans support 1 screen. You can add additional screens at discounted rates (e.g., 4 devices for $229/year). View our Multi-Device Pricing for more options.
Do you offer regional content?
Yes! We provide localized sports, news, and language-specific VODs. Contact us via WhatsApp to request availability for your region.
What channels/VODs are included?
Our service includes 35,000+ live channels and 100,000+ movies/shows. Browse our complete Content Library to see what's available.
Why does my stream buffer?
Buffering is typically caused by:
- Low internet speed (<25 Mbps for 4K)
- Background apps consuming bandwidth
- Server congestion (switch servers in-app)
Is Qwiq TV legal and safe?
We operate as a licensed digital media platform with AES-256 encryption, PayPal-only payments, and zero data logging to ensure your privacy and security.
Why was my favorite channel removed?
To maintain family-friendly standards, we rotate content based on demand and regional regulations. Stay updated with our Service News for the latest changes.
What's your refund policy?
We offer a 7-day satisfaction guarantee plus pro-rated refunds for unresolved technical issues. Your satisfaction is our priority.
How do referrals work?
Refer friends to earn free months! 1 friend = +1 month; 4 friends = +1 year! Join our Affiliate Program to start earning rewards today.