1 Privacy Policy
1.1 Introduction and Scope
This Privacy Policy outlines how our organization collects, uses, discloses, and protects the personal data of users accessing our website and services. As we operate primarily in North America but also serve customers throughout Europe, we comply with both North American privacy regulations and the EU General Data Protection Regulation (GDPR). This policy applies to all users regardless of their location, as we extend the same privacy protections to all customers59.
We process personal data both as a Data Controller (when we determine the purposes and means of processing) and as a Data Processor (when we process data on behalf of our clients). Our commitment to privacy includes implementing appropriate technical and organizational measures to ensure the security and confidentiality of your personal data in all operations9.
1.2 Information We Collect
- Personal Identification Information: We collect name, email address, phone number, billing address, and similar contact details when you create an account, make a purchase, or contact our support team. This information is essential for fulfilling contractual obligations and providing customer service59.
- Technical and Usage Data: We automatically collect information about your device and interaction with our services, including IP address, device type, browser type, pages visited, and timestamps. This collection is necessary for network security and to ensure the proper functioning of our services1.
- Payment Information: We collect payment details when you make a purchase, though sensitive financial data is processed directly by our payment processors and not stored on our servers. We maintain only a record of the transaction for accounting purposes5.
- Communications: We retain records of your communications with our support team, including WhatsApp conversations, emails, and other correspondence to ensure quality service and maintain historical records5.
1.3 Legal Basis for Processing (GDPR Compliance)
For our European users, we process personal data under one or more of the following lawful bases under GDPR:
- Contractual Necessity: Processing is necessary for the performance of a contract to which you are party or to take steps at your request prior to entering into a contract59.
- Legitimate Interests: Processing is necessary for the purposes of our legitimate interests, such as network security, fraud prevention, and service improvement59.
- Consent: In cases where we rely on consent, we will obtain your explicit opt-in for specific processing activities, and you have the right to withdraw consent at any time58.
- Legal Obligation: Processing is necessary for compliance with our legal obligations, such as tax calculations and record-keeping requirements9.
Table: Legal Bases for Data Processing
| Processing Activity | Legal Basis | Purpose |
|---|---|---|
| Account Creation | Contractual Necessity | Providing requested services |
| Payment Processing | Contractual Necessity | Filling orders and transactions |
| Marketing Communications | Consent | Sending promotional materials |
| Security Monitoring | Legitimate Interests | Preventing fraud and abuse |
| Usage Analytics | Legitimate Interests | Improving service quality |
1.4 International Data Transfers
As a North American company serving international customers, we may transfer, process, and store your personal data outside of the European Economic Area (EEA). When we do so, we implement appropriate safeguards as required by GDPR, which may include:
- Adequacy Decisions: Transferring to countries deemed by the European Commission to provide adequate data protection9.
- Standard Contractual Clauses: Implementing EU-approved model clauses in agreements with third parties9.
- Binding Corporate Rules: Following approved internal policies for intra-organizational transfers9.
1.5 Data Subject Rights (GDPR)
Under GDPR, European users have specific rights regarding their personal data, which we extend to all users globally:
- Right of Access: You may request access to the personal data we hold about you and information about how we process it59.
- Right to Rectification: You may request correction of inaccurate or incomplete personal data59.
- Right to Erasure: You may request deletion of your personal data under certain circumstances (commonly known as the "right to be forgotten")58.
- Right to Restriction: You may request that we limit our processing of your personal data in specific situations9.
- Right to Data Portability: You may request receipt of your personal data in a structured, machine-readable format or direct transmission to another controller59.
- Right to Object: You may object to certain types of processing, including direct marketing and processing based on legitimate interests59.
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section. We will respond to all legitimate requests within one month of receipt, though this period may be extended for complex requests9.
1.6 Data Retention and Security
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Our retention periods are based on the type of data collected and the purpose for collection, not on arbitrary timelines89.
We implement appropriate technical and organizational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access. These measures include encryption, access controls, security protocols, and regular security assessments. In the event of a data breach that risks your rights and freedoms, we will notify the relevant supervisory authority within 72 hours and affected individuals without undue delay89.
Contact Information
For privacy-related questions, data subject requests, or copyright concerns, please contact us at:
- Email: [support@qwiq.tv]
- Phone: [+44 7451 296412]
- Address: [92 Boroughbridge Road, BIRMINGHAM, B5 2SY, United Kingdom]
We will respond to all legitimate inquiries within 30 days of receipt, though we may extend this period for complex requests as permitted by law59.
4.3 Policy Updates and Notification
We may update these policies periodically to reflect changes in our practices, technologies, legal requirements, or other reasons. We will notify users of material changes through prominent notices on our website or through direct communication. The "Last Updated" date at the bottom of each policy will indicate when the most recent revisions were made25.
Last Updated: [08/29/2025]